Gelieve te controleren onzeInstallatiegeleiders van het productVoor uw montage-instructies.

Als u de instructies die u nodig hebt niet kunt vinden, stuur dan een e-mailCustomerservices@clair-de-lune.co.uk.

Al onze matrassen zijn geschikt vanaf de geboorte en ademend. Ze zijn getest en voldoen aan de geldende veiligheidsnormen.

Wij bieden ookHypoallergene kinderbedmatrassenOfOnze milieuvriendelijke matrassen, Die ervoor zorgen dat uw baby met vertrouwen allergieën kan aanpakken.

Als u niet zeker bent over het matrastype voor uw baby of maat voor uw Mozes-mand, neem dan gerust contact met ons op.

Al onze matras zijn waterbestendig, hun hoezen beschermen tegen kleine lekkages en vlekken, ze zijn afneembaar en wasbaar in de machine voor het gemak.

U kunt ook kopenEen waterdichte matrasbeschermerOm ervoor te zorgen dat uw matras wordt beschermd.

Volg deze eenvoudige stappen om een kap aan een Moses mand te bevestigen:
1. Schuif deKap terug over de draden.
2. Organiseer uw schroeven en vleugelmoeren.
3. Afstellen van de kap. Om ervoor te zorgen dat de kap omhoog blijft staan, draait u de vleugelmoeren vast totdat ze zo strak zitten dat u de kap fysiek op en neer moet manipuleren.

Voor meer details, controleer onze instructieHIEROf bel ons gewoon en maak een praatje met ons viaCustomerservices@clair-de-lune.co.uk.

We begrijpen je gevoel als kersverse ouder als er zoveel keuze is voor je kleintje.

Lees onze blog opDe voordelen van het gebruik van een Mozes-mand! OfMoses Basket KoopgidsVoor meer details.

Wij accepteren deze betaalmethoden dankzij onze partnersKlarna,ClearpayEn PayPal.

U kunt die betalingsoptie kiezen bij het afrekenen.

Start alstublieft uw retourprocesHIER.

Onze kortingscodes werken niet samen met andere kortingen, verkoopartikelen en merkpartners.

Stuur ons een e-mail:Customerservices@clair-de-lune.co.ukMet de artikelcode en wij zullen u informeren wanneer het product weer op voorraad is.

Neem contact op met ons klantenserviceteam opCustomerservices@clair-de-lune.co.uk

Chat met een van onze experts viaCustomerservices@clair-de-lune.co.uk. Zij helpen u zo snel mogelijk door het bestelproces.

On the rare occasion an item arrives damaged or faulty please firstly accept our
apologies.

Please contact us within 30 days of your order being delivered. We cannot rectify damaged or faulty orders after this time period.

Please email us at customerservices@clair-de-lune.co.uk with your WEB order number, an image of the faulty item and the packing slip, so we can assist you further.

It is very rare that our orders are sent incomplete or incorrectly due to our dispatch processes

Before contacting us please double check your order and all packaging.

If you are sure your item is incomplete or incorrect please contact us within 7 days of your order being delivered. We cannot rectify orders after this time period.

Please email us at customerservices@clair-de-lune.co.uk with your WEB order number, an image of what you’ve received and your packing slip so we can assist you further.  

Momenteel leveren we voornamelijk aan het VK/Ierland en Europa.

Meer informatie over aan welke landen we leverenHIER.

Ja, wij zorgen ervoor dat al uw artikelen in één keer geleverd worden.

Tenzij u een artikel van een merkpartner bestelt, wordt dit rechtstreeks van hen verzonden, met afzonderlijke trackinginformatie.

We hebben echter geen enorme voorraadlijst in het VK, dus neem contact met ons op en we zullen u helpen de dichtstbijzijnde winkel te vinden.

Nadat je je bestelling hebt geplaatst, duurt het meestal 24 tot 48 uur om deze te verwerken voor levering.

Standaard levertijd voor de landen gedekt door onze leveringspartners worden gepresenteerdHIER. U kunt ze vinden bij het kiezen van een bezorgmethode voordat u uw bestelling bevestigt:

The deliveries during the holiday from brand will differ from each other. Please check your favourite brand's holiday delivery dates carefully.

1. Clair de Lune:

• Last dispatch date for standard delivery: 21/12/2023
• Last dispatch date for express delivery: 20/12/2023

We will reopen on 2/1/2024.

2. CuddleCo:

Last dispatch date is Tuesday 19th December until 2nd January.

3. My Babiie:

Last dispatch date is Tuesday 19th December until 3rd January.

4. Hauck:

Last dispatch date is Tuesday 15th December until 8th January 2024.

5. Obaby:

Last dispatch date is Tuesday 21st December until 2nd January.

6. Little Bird Told Me:

Last dispatch date is Tuesday 21st December until 2nd January.

7. Mee-go:

Last dispatch date is Tuesday 21st December until 2nd January.

8. Roma:

Last dispatch date is Tuesday 15th December until 3rd January.

Verpak de producten alstublieft terug in de dozen waarin ze zijn aangekomen. Als u de originele verpakking niet meer hebt, neem dan contact op met de klantenservice opCustomerservices@clair-de-lune.co.uk.

Zodra uw retourzending is ontvangen en is geïnspecteerd, sturen wij u een e-mail om u te laten weten dat we uw geretourneerde artikel hebben ontvangen. We zullen u ook op de hoogte stellen van de goedkeuring of afwijzing van uw terugbetaling.

Als uw terugbetaling is goedgekeurd, wordt uw terugbetaling verwerkt en wordt binnen 5-10 werkdagen automatisch een tegoed toegepast op de oorspronkelijke betalingsmethode.

Dit kunnen de kosten van de retourzending zijn, een toeslag van £ 6 wordt in mindering gebracht op uw terugbetaling om deze kosten te dekken.

Voor verdere details, gelieve te controleren onzePagina Retourneren en terugbetalen, Of neem rechtstreeks contact op met ons terugbetalingsteam viaCustomerservices@clair-de-lune.co.uk.

Aangezien het retour-en terugbetalingsproces varieert afhankelijk van het beleid van elke merkpartner, kunt u contact opnemen met onze klantenservice opCustomerservices@clair-de-lune.co.ukVoor adviezen.

We zullen binnen 24 uur antwoorden.

Signing up is easy! Simply create an account by on our Loyalty page and enter your name, email, and password. It’s free to join and you’ll automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled into our rewards program so you can kick back, sign in, and start earning points! Easy!

Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for creating an account with us, following us on Instagram, sharing with friends. You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person, and points cannot be merged across accounts.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

You will only receive points for purchases made after creating your rewards account, or after 1st August 2023.  Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our reward page to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit our reward page to view all of our great reward options and click the 'Redeem' button to receive your chosen reward.

For starters, each member gets a reward just for joining our rewards program! Aside from earning points through purchases, follow us on Instagram. Access all the ways to earn under the “Ways to earn points” on the rewards page.

Yes. If you are returning the entire order, we will refund you the total GBP amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £5 coupon towards a £100 purchase that you decide to return, the £95 balance will be refunded to you and the £5 reward credit will be deposited back into your rewards account.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at customerservices@clair-de-lune.co.uk to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication, and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

• Try to refresh your browser.
• Try to log out and then back in to your account.
• Check your ‘Rewards history’ in your rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
• If you still feel like your points balance is not accurate you can contact our lovely Customer Service team via customerservices@clair-de-lune.co.uk and they will look into the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our lovely Customer Service team via customerservices@clair-de-lune.co.uk if you need further assistance.

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

For our valued customers shopping in Euros, we want to assure you that our loyalty scheme continues to extend its benefits to you. When you earn loyalty points through your purchases, rest assured that these points will be converted from Euros to the GBP equivalent at the prevailing exchange rate. Similarly, when you decide to spend and redeem your hard-earned points, the value will be converted back from GBP to Euros, ensuring you get the full value of your loyalty rewards.

We understand the importance of offering a seamless and inclusive experience to all our customers, regardless of their chosen currency. Our commitment to providing exceptional service means that no matter where you are shopping from, you can enjoy the perks of our loyalty program just like any other member of our community.

If you have any questions or need further assistance regarding currency conversion in our loyalty scheme, our dedicated customer support team is here to help, you can contact them on customerservices@clair-de-lune.co.uk.