Shipping policy
Delivery Turnaround
Our delivery turnaround is approximately 1-5 working days however due to some of our products being made to order, this is not always guaranteed.
We ask that you remain patient with our team and do not hesitate to get in touch with us at customerservices@clair-de-lune.co.uk if you have any questions.
Free Standard Delivery - Mainland UK
FREE standard delivery with Evri or FedEx is available for all orders above £50 being delivered to Mainland UK only. This amount is after any discount codes are applied. (Orders will not be delivered on weekends or bank holidays).
Standard Delivery Charge - Mainland UK
For any orders under £50, there is a charge of £4.95. Orders are delivered by Yodel, Evri, FedEx or Royal Mail. (Orders will not be delivered on weekends or bank holidays).
Furniture Delivery – Mainland UK
Furniture delivery is available to Mainland UK addresses only. This service is free of charge and orders will be delivered within up to 5 working days. (Orders will not be delivered on weekends or bank holidays). See below for more information.
Small Parcel Delivery Charge - Mainland UK
For any orders that qualify as a small parcel, there is a charge of £3.50. Orders are delivered by Yodel, Evri, FedEx or Royal Mail. (Orders will not be delivered on weekends or bank holidays).
Next Day Delivery - Mainland UK
Next working day delivery is available to mainland UK customers only. You must place your order before 1pm at a charge of £6.50. Orders placed before midday on Friday will be delivered the next working day (orders will not be delivered on weekends or bank holidays).
Scottish Highlands Shipping (Temporary Update)
- Shipping rate is £31.95 with a delivery time of 3-5 working days. Note that we do not ship large furniture such as cot beds to this zone.
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If you are ordering from the Scottish Highlands, we will contact you directly to confirm any additional shipping charges if you have selected the wrong option at checkout and arrange manual handling of your order.
We appreciate your understanding and patience while we work to resolve this.
International Delivery
Delivery is available to other countries worldwide via DPD, please select your country at checkout to view the shipping rate and times.
- UK (England, Scotland, Wales and Northern Ireland): 1-5 working days (excluding Saturday and Sunday). Next day delivery is available.
- Austria: 3-5 working days (excluding Saturday and Sunday)
- Belgium: up to 3 working days (excluding Saturday and Sunday)
- Bulgaria: 5-7 working days (excluding Saturday and Sunday)- Croatia: 5-7 working days (excluding Saturday and Sunday)
- Czech Republic: 3-5 working days (excluding Saturday and Sunday)
- Denmark: 3-5 working days (excluding Saturday and Sunday)
- Estonia: 5-7 working days (excluding Saturday and Sunday)
- Finland: 5-7 working days (excluding Saturday and Sunday)
- France: up to 5 working days (excluding Saturday and Sunday)
- Germany: up to 5 working days (excluding Saturday and Sunday
- Italy: up to 3 working days (excluding Saturday and Sunday)
- Luxembourg: up to 5 working days (excluding Saturday and Sunday)
- Netherlands: up to 5 working days (excluding Saturday and Sunday)
- Poland: 5-7 working days (excluding Saturday and Sunday)
- Republic of Ireland: up to 5 working days (excluding Saturday and Sunday)
- Spain: 3-5 working days (excluding Saturday and Sunday)
- Sweden: 5-7 working days (excluding Saturday and Sunday)
- Switzerland: 3-5 working days (excluding Saturday and Sunday)
NOTE: For international orders, VAT may be collected at checkout where applicable. From 1st July 2026, all shipments entering the EU will be subject to customs duties in addition to any local taxes or carrier handling fees.
These charges are determined by local customs authorities and are the responsibility of the customer. Clair de Lune has no control over these fees and they must be paid to release your parcel for delivery.
Pre-Ordering Items:
Please note that if you order an item on pre-order and an item in stock these will be shipped together when the pre-ordered item arrives in stock, unfortunately the order cannot be split.
Oak Cot Bed Delivery:
This kerbside delivery requires two individuals due to the weight of the boxes. We strongly advise having two people to safely move the cot bed indoors. Please ensure to review all tracking details for delivery updates. Missed deliveries will incur a charge for redelivery. Only available in Mainland UK.
CuddleCo Large Nursery Furniture Deliveries – 2-Man Delivery Service
We offer a specialist 2-Man delivery service on all our premium nursery furniture which will deliver to the room of your choice. The delivery will take place within 14 days of order (certain postcodes excluded). We currently deliver to 95% of the UK (see exceptions below).
We will require a valid contact number, so our specialist 2-Man team can contact you with your dispatch information. Orders can only be dispatched once we have contacted you to confirm the delivery.
*In multi-floor properties, we will only deliver up to 3 flights of stairs.
Postal areas which we are unable to deliver to via our 2-man delivery service in the UK include:
All Postcodes PH, DD, AB, IV, KW, TR, PA
Ireland
Northern Ireland
Isle of Man
Isle of Wight
Isles of Scilly
Channel Islands
Highlands
Scottish Islands
However, for the postcodes outlined above, we offer an alternative delivery method via pallet delivery.
Please note, larger and multi-item orders that use our Pallet delivery service will require a valid contact number at the point of order, so we are able to book a day and time with you for the delivery to take place.
Pallet deliveries are kerbside delivery only. Unfortunately for insurance purposes, the drivers are unable to take the pallets to the doorstep or into the property.
In addition, they are also unable to take the empty pallet away with them.
Deliveries From Brand Partners:
Please note that there may be an additional charge for brand partners deliveries to Northern Ireland. Please contact our Customer Services team at customerservices@clair-de-lune.co.uk for further assistance.
Disclaimer
All of the above delivery options are subject to stock availability. If the item is temporarily out of stock and we are unable to dispatch the order to you immediately, one of our customer service team members will contact you to discuss your order further and your available options.
If your item is out of stock for a significant period of time we will, of course, be happy to offer you a full refund or exchange the item.