Returns and Refunds

At Clair de Lune, we want your shopping experience to be as enjoyable and hassle-free as possible. Sometimes a product might not meet your expectations, so we offer a clear returns process to ensure your satisfaction.

30-Day Returns Policy 

If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a refund*. Items must be unused, unbuilt, in their original packaging, and include proof of purchase or order details.

Note: To keep our prices as low as possible, we do not offer free returns. Return shipping is £3.50 per parcel via our designated courier, Evri.

Can I Return My Order? 

You can return items within 30 days of receipt. Items must be unopened, unused, and in their original packaging.

If your item arrives damaged or faulty, please indicate this during your return request.

How Do I Return My Order? 

  1. Log in to your customer account using the email used for your order. If you checked out as a guest, register with that email. 

  2. Find the order containing the item(s) you want to return. Once the order is fulfilled, the return request feature will be available. Select the entire order or specific items. 

  3. Follow the on-screen instructions to create a return request, or email our customer service team. 

  4. For damaged or faulty items, include detailed photos and a description to prevent your request being rejected.

Once your request is approved, you’ll receive a confirmation email with shipping instructions and a link to a guided returns process via Evri. Please note that you should only return your products via this service once your return request has been approved.

Evri offers various options for returning your parcel, including local drop off shop, locker, or home collection. Follow the steps provided on the Evri site to select your preferred method of return shipping and to prepare your parcel for delivery, ensuring that you include proof of purchase, such as your delivery note, in the package or a note with your order number (beginning WEB), your name, and address.

International returns: Customers in the EU & Ireland must arrange and pay for returns in liason with our customer service team prior. Contact our customer service team to discuss your return if you are outside mainland UK. Duties, taxes, and customs are the customer’s responsibility.

Return Address

Clair de Lune 
Shentonfield Road, Sharston Industrial Estate 
Wythenshawe, Greater Manchester 
M22 4RW 
United Kingdom

Brand Partner Returns

For items not branded Clair de Lune, please contact our customer service team for instructions and more information.

What Items Can Be Returned? 

  • Must be in original condition, unwashed and unused. 

  • Clair de Lune mattresses cannot be returned. Obaby mattresses cannot be returned if unwrapped/unsealed unless faulty. 

  • Stands, High Chairs, and Cot Beds must be unbuilt. Built items will be rejected.

Return Shipping Charges 

Return shipping is £3.50 per parcel via Evri. For returns over 1 parcel or 10kg, additional Evri labels at £3.50 will apply. No charge applies if the item is damaged on arrival to you.

Processing Your Refund 

  • Items are inspected upon receipt (approx. 10 working days). 

  • Approved refunds are processed to the original payment method within 3–5 working days.

Order Cancellation 

You may cancel orders before dispatch. If already processed, we may not be able to cancel it as it has already left our warehouse. In this instance, follow the return instructions above; return shipping charges will still apply.

Faulty or Damaged Items 

Contact us within 14 days of delivery for damaged/faulty items. Email customerservices@clair-de-lune.co.uk with your order number, images, and packing slip.

This policy ensures a clear, straightforward returns process for all our customers. For any questions, please contact customerservices@clair-de-lune.co.uk.