Si prega di controllare il nostroGuide per l'installazione del prodottoPer le tue istruzioni di montaggio.

Se non riesci a trovare le istruzioni di cui hai bisogno, invia un' e-mailCustomerservices@clair-de-lune.co.uk.

Tutti i nostri materassi sono adatti dalla nascita e sono traspiranti. Sono testati e conformi agli standard di sicurezza applicabili.

Forniamo ancheMaterassi per lettino ipoallergenicoOI nostri materassi ecologici, Che assicurano che il tuo bambino possa affrontare con sicurezza le allergie.

Se non sei sicuro del tipo di materasso per il tuo bambino o della taglia per il tuo cestino Moses, non esitare a contattarci.

Tutti i nostri materassi sono resistenti all'acqua, le loro coperture proteggono da piccole fuoriuscite e macchie, sono rimovibili e lavabili in lavatrice per comodità.

Puoi anche acquistareUn materasso impermeabilePer garantire che il tuo materasso sia protetto.

Per attaccare un cappuccio a un cestino Moses, segui questi semplici passaggi:
1. Fai scorrere ilCopertura del cappuccio sopra i fili.
2. Organizza le tue viti e dadi ad alette.
3. Regolazione del cappuccio. Per mantenere il cappuccio in posizione verticale, basta stringere i dadi ad alette fino a quando non sono abbastanza stretti da dover manipolare fisicamente il cappuccio su e giù.

Per maggiori dettagli, si prega di controllare le nostre istruzioniQUIO semplicemente chiamaci e fai una chiacchierata con noi tramiteCustomerservices@clair-de-lune.co.uk.

Comprendiamo la tua sensazione di nuovo genitore quando ci sono così tante scelte per il tuo piccolo.

Leggi il nostro blog suI vantaggi dell'utilizzo di un cesto di Moses! OGuida all'acquisto di Moses BasketPer maggiori dettagli.

Accettiamo questi metodi di pagamento grazie ai nostri partnerKlarna,ClearpayE PayPal.

Sarai in grado di scegliere quell'opzione di pagamento al momento del pagamento.

Avvia la procedura di resoQUI.

I nostri codici sconti non funzionano in combinazione con altri sconti, articoli in vendita e partner del marchio.

Per favore mandaci un' e-mail:Customerservices@clair-de-lune.co.ukCon il codice articolo e ti informeremo quando il prodotto sarà di nuovo disponibile.

Si prega di contattare il nostro team di servizio clienti aCustomerservices@clair-de-lune.co.uk

Chat con uno dei nostri esperti tramiteCustomerservices@clair-de-lune.co.uk. Ti aiuteranno a guidarti attraverso il processo di ordinazione il prima possibile.

On the rare occasion an item arrives damaged or faulty please firstly accept our
apologies.

Please contact us within 30 days of your order being delivered. We cannot rectify damaged or faulty orders after this time period.

Please email us at customerservices@clair-de-lune.co.uk with your WEB order number, an image of the faulty item and the packing slip, so we can assist you further.

It is very rare that our orders are sent incomplete or incorrectly due to our dispatch processes

Before contacting us please double check your order and all packaging.

If you are sure your item is incomplete or incorrect please contact us within 7 days of your order being delivered. We cannot rectify orders after this time period.

Please email us at customerservices@clair-de-lune.co.uk with your WEB order number, an image of what you’ve received and your packing slip so we can assist you further.  

Attualmente consegniamo principalmente nel Regno Unito/Irlanda e in Europa.

Scopri di più su quali paesi consegniamoQUI.

Sì, faremo in modo che tutti i tuoi articoli vengano consegnati in una sola volta.

A meno che tu non ordini un articolo partner del marchio, questo verrà spedito direttamente da loro, con informazioni di tracciamento separate.

Tuttavia, non abbiamo un enorme elenco di rivenditori in tutto il Regno Unito, quindi contattaci e ti aiuteremo a trovare il negozio più vicino.

Dopo aver effettuato l'ordine, di solito sono necessarie dalle 24 alle 48 ore per elaborarlo per la consegna.

I tempi di spedizione standard per i paesi coperti dai nostri partner di consegna sono presentatiQUI. Puoi trovarli quando scegli un metodo di consegna prima di confermare il tuo ordine:

The deliveries during the holiday from brand will differ from each other. Please check your favourite brand's holiday delivery dates carefully.

1. Clair de Lune:

• Last dispatch date for standard delivery: 21/12/2023
• Last dispatch date for express delivery: 20/12/2023

We will reopen on 2/1/2024.

2. CuddleCo:

Last dispatch date is Tuesday 19th December until 2nd January.

3. My Babiie:

Last dispatch date is Tuesday 19th December until 3rd January.

4. Hauck:

Last dispatch date is Tuesday 15th December until 8th January 2024.

5. Obaby:

Last dispatch date is Tuesday 21st December until 2nd January.

6. Little Bird Told Me:

Last dispatch date is Tuesday 21st December until 2nd January.

7. Mee-go:

Last dispatch date is Tuesday 21st December until 2nd January.

8. Roma:

Last dispatch date is Tuesday 15th December until 3rd January.

Si prega di imballare nuovamente i prodotti nelle scatole in cui sono arrivati. Se non si dispone più della confezione originale, contattare il team del servizio clienti all'indirizzoCustomerservices@clair-de-lune.co.uk.

Una volta che il tuo reso è stato ricevuto ed è stato ispezionato, ti invieremo un' e-mail per avvisarti che abbiamo ricevuto l'articolo restituito. Ti informeremo anche dell'approvazione o del rifiuto del tuo rimborso.

Se il rimborso viene approvato, il rimborso verrà elaborato e verrà automaticamente applicato un credito al metodo di pagamento originale, entro 5-10 giorni lavorativi.

Questo potrebbe essere il costo della spedizione di ritorno, un addebito di £ 6 verrà detratto dal rimborso per coprire questo costo.

Per ulteriori dettagli, si prega di controllare il nostroPagina Resi e rimborsiO contatta direttamente il nostro team di rimborso tramiteCustomerservices@clair-de-lune.co.uk.

Poiché il processo di restituzione e rimborso varia a seconda delle politiche di ciascun partner del marchio, contatta il nostro team di assistenza clienti all'indirizzoCustomerservices@clair-de-lune.co.ukPer i consigli.

Risponderemo entro 24 ore.

Signing up is easy! Simply create an account by on our Loyalty page and enter your name, email, and password. It’s free to join and you’ll automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled into our rewards program so you can kick back, sign in, and start earning points! Easy!

Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for creating an account with us, following us on Instagram, sharing with friends. You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person, and points cannot be merged across accounts.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

You will only receive points for purchases made after creating your rewards account, or after 1st August 2023.  Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our reward page to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit our reward page to view all of our great reward options and click the 'Redeem' button to receive your chosen reward.

For starters, each member gets a reward just for joining our rewards program! Aside from earning points through purchases, follow us on Instagram. Access all the ways to earn under the “Ways to earn points” on the rewards page.

Yes. If you are returning the entire order, we will refund you the total GBP amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £5 coupon towards a £100 purchase that you decide to return, the £95 balance will be refunded to you and the £5 reward credit will be deposited back into your rewards account.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at customerservices@clair-de-lune.co.uk to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication, and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

• Try to refresh your browser.
• Try to log out and then back in to your account.
• Check your ‘Rewards history’ in your rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
• If you still feel like your points balance is not accurate you can contact our lovely Customer Service team via customerservices@clair-de-lune.co.uk and they will look into the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our lovely Customer Service team via customerservices@clair-de-lune.co.uk if you need further assistance.

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

For our valued customers shopping in Euros, we want to assure you that our loyalty scheme continues to extend its benefits to you. When you earn loyalty points through your purchases, rest assured that these points will be converted from Euros to the GBP equivalent at the prevailing exchange rate. Similarly, when you decide to spend and redeem your hard-earned points, the value will be converted back from GBP to Euros, ensuring you get the full value of your loyalty rewards.

We understand the importance of offering a seamless and inclusive experience to all our customers, regardless of their chosen currency. Our commitment to providing exceptional service means that no matter where you are shopping from, you can enjoy the perks of our loyalty program just like any other member of our community.

If you have any questions or need further assistance regarding currency conversion in our loyalty scheme, our dedicated customer support team is here to help, you can contact them on customerservices@clair-de-lune.co.uk.