Product

The best sheet for the foldable crib is the Pram/Crib Sheets fit the Folding Crib CL4527 & CL5668.

You can shop our bundles: Stars & Stripes Bedside Crib Bundle(Bedside Crib, adjustable stand, a fibre mattress, mattress protector, 2 x fitted sheets & matching nursing pillow), Stars & Stripes Folding Crib Starter Set Bundle (3 x fitted sheets, cellular blanket, and reversible Stars & Stripes pram blanket) or Rachel Riley Bunny Folding Crib Bundle (folding crib, hooded towel, changing mat, sleeping bag and FREE bunting).

Both Moses basket types are super comfy and perfectly safe for babies. Both types are also available in different colours and even upgraded features compared to their original versions. However, they do have differences to fit different parents' needs.

The palm basket is soft and made from the palm leaf plant. The palm basket's sides, therefore, are slightly softer than the wicker's.

The wicker has a firm structure and is made from wicker wood it is also painted for decoration.

You can also customise or upgrade your basket with our comfy blankets, mattresses or sheets.

Please check our universal bedside crib sheets (50X60), which will fit perfectly.

A pram/crib is sheets and blankets that are designed for pram carrycots or swinging cribs. You can check more options for prams or accessories such as blankets/ mittens HERE.

For products that require assembly, such as our stands, we include downloadable PDF instructions on the product page.

Alternatively, you can call us on 0161 491 9800 or email us at sales@clair-de-lune.co.uk to request instructions, you may need further assistance over the phone which our customer services team are always happy to help with.

All our bedding sets are suitable from birth but if you would like more info you can always direct message the team through social media or contact us on 01614919800

All our mattresses are suitable from birth and are breathable. They are tested to and conform to the applicable safety standards.

We also provide hypoallergenic cot mattresses or our eco-friendly mattresses, which ensure your baby can confidently tackle allergies.

If you are unsure about the mattress type for your baby, please feel free to have a little chat with us at customerservices@clair-de-lune.co.uk or 0161 491 9800 Mon-Thu (8am-5pm) or Fri (8am-4pm).

Our fibre mattress with polypropylene cover is water resistant and wipe-clean. We also have fully air permeable and reversible allowing you to restyle your baby's little space quickly.

Please check HERE for more water-resistant-wipe-clean mattresses.

To attach a hood to a Moses basket, please follow these simple steps:
1. Slide the hood cover back over the wires.
2. Organise your screws and wingnuts.
3. Adjusting the hood. To get the hood to stay up just tighten up the wing nuts until they're tight enough that you have to physically manipulate the hood up and down.


For more details, please check our instruction HERE or simply ring us and have a little chit chat with us on 0161 491 9800

We understand your feeling as a new parent when there are so multiple of choices for your little one.

We always stand by you, so please take a rest and have a little chit chat with us at customerservices@clair-de-lune.co.uk or 01614919800. We will help you choose the best basket and necessities for your baby.

Payment

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

We accept these payment methods thanks to our partners Klarna and PayPal.

You will be able to chose that payment option on checkout.

Order

Please contact our customer service team on 0161 491 9800 Mon-Thu (8am-5pm) and Fri (8am-4pm). If you would like to contact the team out of these hours, please email us at customerservices@clair-de-lune.co.uk. We will help you cancel the order ASAP.

Our discounts codes don’t work in conjunction with any other discounts or sale items. Please kindly check your basket if any items already get discounted or your discount codes' expiration date.

If you want to have a chit chat with us about the codes, please feel free to contact us on 0161 491 9800

Once you remove the item personalisation which will be added automatically after you add an item in the Personalised Gift and the personalisation offer, the item will not be personalised anymore.

To add the personalisation offer, please remove the item you want to purchase. Come back to its product page and fill out your baby's name. Add the item to your cart. The item will be personalised.

Please drop us an email: customerservices@clair-de-lune.co.uk with the item code and we will inform you when the product is back in stock.

Please contact our customer service team on 0161 491 9800 Mon-Thu (8am-5pm) or Fri (8am-4pm). If you would like to contact the team out of these hours, please email us at customerservices@clair-de-lune.co.uk

Let's take a deep breath and have a chat with one of our experts on 0161491 9800. They will help guide you through the order process ASAP.

Shipping

Currently, we mainly deliver to the UK/Ireland and Europe.

Yes, we will make sure that all your items will be delivered at once.

Please drop an email to the customer service team with your order number and what is
missing and we will send this out straight away.

Please drop an email to the customer service team at
customerservices@clair-de-lune.co.uk with your order number and a brief description of the wrong item and we will arrange a swap straight away.

We don’t however we do have a huge stockist list so please get in touch and we will help you find your nearest store

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- UK (England, Scotland, Wales and Northern Ireland): 3-5 working days excluding Saturday and Sunday). Next day delivery is available.
- Austria: 3-5 working days excluding Saturday and Sunday)
- Belgium: up to 3 working days excluding Saturday and Sunday)
- Estonia: 5-7 working days excluding Saturday and Sunday)
- France: up to 5 working days (excluding Saturday and Sunday)
- Germany: up to 5 working days (excluding Saturday and Sunday)

- Italy: up to 3 working days (excluding Saturday and Sunday)

- Poland: 5-7 working days excluding Saturday and Sunday)

_ Republic of Ireland: up to 5 working days excluding Saturday and Sunday)

_ Spain: 3-5 working days excluding Saturday and Sunday)

*Please note that delivery time may be different, excluding Clair de Lune's products.

Return & Refund

Please pack the products back into the boxes they arrived in. If you no longer have the original packaging please contact the customer service team at customerservices@clair-de-lune.co.uk

Your refund is processed within 3-5 working days of the product being returned.

This could be the cost of the return shipping, a charge of £6 will be deducted from your refund to cover this cost.

For further details, please check our Returns and Refunds page, or directly contact our refund team on 0161 491 9800.

As the return & refund process varies depending on each brand partner's policies, please contact our customer service team at customerservices@clair-de-lune.co.uk for advices.

We will reply within 24 hours.

Customer support